The Diebold Tip Sheet was created for media contacts who follow or are interested in news from Diebold, Incorporated (NYSE:DBD), a global leader in providing self-service delivery systems, security integration and services.

This regular e-publication is intended to provide media with news tips from Diebold, representing some of the latest events and happenings from Diebold’s self-service, security, voting and service divisions around the world.

If you would like additional information about any of the following tips, please contact the appropriate Diebold Corporate Communications team member identified at the end of this sheet.

Diebold Opteva® ATM orders reach 85,000
Since its introduction in 2003, Diebold has sold more than 85,000 Opteva® ATMs to customers around the world.  The company attributes its success to the extensive research conducted with financial institutions in 18 countries worldwide prior to the product’s launch.

To ensure its Opteva family of ATMs met customers’ wants and needs, Diebold worked closely with financial institutions to determine appropriate accessibility, technology and aesthetic features to be engineered into the family to deliver the next generation in self-service solutions. The success of the product validates Diebold’s research, and demonstrates Opteva’s ability to provide customers with the ATM features and options they desired.  

Diebold anticipates reaching the 100,000 sales order mark by the first quarter of 2007.  More information about Diebold’s family of Opteva ATMs is available here.

Diebold features innovations, speakers
at BAI Retail Delivery Conference
Two of Diebold’s experts have been selected to participate in the upcoming BAI Retail Delivery Conference and Expo. The conference is scheduled for Nov. 14-16 at the Mandalay Bay Resort and Casino in Las Vegas, Nev. Peg Bost, director of market development for deposit automation, will lead a conference session titled, “A New Approach To Reaching The Underbanked.” The session is scheduled for Tuesday, Nov. 14 from 2:15-3:15 p.m. and will identify the underbanked, how they manage their finances, what the market potential is for this demographic, why financial institutions should invest in this market and more. 

In addition, Chuck Ducey, senior vice president of global development and services, will participate in a panel discussion titled “ATM Future Functionality.” This discussion, scheduled for Wednesday, Nov. 15 from 2:45-4:45 p.m., will compare and contrast Diebold’s strategic and technological plans with two of Diebold’s primary industry competitors.  In addition, the panel discussion will highlight important market segments and upcoming technology.

At the show, Diebold will feature ways that financial institutions can create rewarding experiences throughout their delivery channels with state-of-the-art technology and high-end security; and provide countless opportunities in which financial institutions can differentiate their brands. If you are interested in arranging an interview or touring Diebold’s booth at the show, contact Anna Istnick, Diebold’s manager of industry communications, financial self-service.

Diebold Global Security leader to speak
at Securing New Ground Conference
A Diebold leader will be a featured speaker during a roundtable at this year’s Securing New Ground Conference, scheduled for Nov. 15-16 at the Roosevelt Hotel in New York City.  Dennis M. Moriarty, senior vice president of Diebold Global Security, will share his vision as part of the “Welcome to the Frontlines” panel on Wednesday, Nov. 15 at 11:30 a.m.  The session will focus on how global security integrators balance changing market demands with technology and corporate pressures.  The panel will also include leaders from other key security companies. Produced by the Lehman Brothers and Sandra Jones and Company, two of the industry's leading research firms, Securing New Ground targets leaders in the security and financial sectors and delivers information about the competitive landscape, market trends and more.  For more information about the conference, visit www.securingnewground.com.  

Diebold recognized for establishing technology solutions
Diebold recently received the Innovation in Technology Award from Aberdeen Group, Inc., a research company focused on global, technology-driven value chains. The award recognizes Diebold's use of technology to solve pressing service chain issues and to improve company performance. Other winners in different categories include Avaya Inc., Roche Diagnostics, Heidelberg and Northrop Grumman.

Aberdeen’s research educates technology buyers so they can make effective business and technology decisions. Its research has been used by more than 90 percent of Fortune 1,000 companies over the past two years.

“Diebold's commitment to excellence and innovation in our service organization includes our investments in technology solutions,” explains Dave Evans, vice president, global operations support. “The investments we make are targeted at improving our ability to deliver our commitments to our customers and our stakeholders. This recognition by the Aberdeen Group reinforces our leadership position in the services industry.”

Web seminar highlights channel integration
Diebold, in a joint effort with SourceMedia Banking Group, held a Web seminar titled, “Achieving Revenue Growth Through Channel Integration” on Oct. 25. The Web seminar demonstrated how financial institutions can increase revenue and provide world-class service to their customers by transforming their operations through channel integration.

During the Web seminar, Jerry Silva, an industry expert from TowerGroup, discussed the benefits of channel integration and how it relates to the ATM channel. In addition, he explained how to leverage services-oriented architecture and Web services at the ATM.  David McCrea, head of electronic distribution channels at BAC I Credomatic and a Diebold customer, gave a brief overview of his institution, its challenges and its use of Diebold’s software solutions and results.

Diebold is a leader in channel integration. Web seminar participants learned more about Diebold’s software solutions from both customer and industry perspectives. You may listen to the Web seminar here. 
 

Diebold’s Event Monitoring Center evolves
to better meet customer needs
Diebold’s Event Monitoring Center (EMC), located in Green, Ohio, recently underwent several improvements to ensure it is in the best position to effectively respond to the 2.5 million monthly alarm signals it receives from customer sites in the financial, retail and commercial markets.

First, more than 500,000 customer documents were electronically archived to ensure the continuity of vital customer data and increase efficiencies when retrieving that data. A high-definition video wall was also installed, which displays critical operational information from monitored sites, metrics used to assess monitoring performance, current events in monitored locations and information about environmental factors. 

In addition to these improvements, during the construction, dispatchers were able to test EMC’s disaster site, which ensures continued operations in the case of a crisis or disaster at the Green facility.

“Our vision is to become the provider of choice in the life safety business,” said John Stroia, Diebold’s vice president of government security and monitoring solutions. “These improvements, coupled with the regularly scheduled testing of our disaster management plan, will enable us to continue to provide the industry’s best customer service, maintain our low response time and accurately execute each and every customer’s unique instructions.”


Check out the most recent Diebold press releases you might have missed:

• Louisiana's Cross Keys Bank chooses Diebold for ATM outsourcing

• Latin American bank first in region to install Diebold's Agilis Power^® Extensions

• Germany's Sparkasse Leipzig banks on Diebold's Opteva^® and Agilis^® solutions

• Diebold announces fourth-quarter dividend

• Diebold to hold conference call on third-quarter results

Contacting Diebold Corporate Communications
If you would like more information about Diebold or its solutions, or if you would like to request an interview with a Diebold leader or topic expert, please contact a member of our Corporate Communications media relations team:

• Mike Jacobsen
  jacobsm1@diebold.com or (330) 490-3796
  
        *  Corporate inquiries
        *  Investment/financial-related inquiries
        *  Diebold Procomp (Brazil)
   

• Carrie Kandes
  kandesc@diebold.com or (330) 490-6319
  
        *  Global security
        *  Service
   

• Anna Istnick
  istnica@diebold.com or (330) 490-6661
  
        *  Self-service terminals
        *  Software

• Joe Richardson
  richarj2@diebold.com or (330) 490-5562
  
        *  General media inquiries

About Diebold
Founded in 1859, Diebold is a global leader of self-service delivery systems, security, software and service for the financial, government, commercial and retail markets.  Diebold’s core products include automated teller machines, retail and drive-up banking solutions, branch facility equipment, integrated physical and electronic security solutions and electronic voting machines.

Diebold employs more than 14,000 associates with representation in nearly 90 countries worldwide.  Among these associates is one of the industry’s largest service teams, employing nearly 6,000 highly trained professionals in 600 locations around the world.

Headquartered in North Canton, Ohio, USA, Diebold reported revenue of $2.6 billion in 2005 and is publicly traded on the New York Stock Exchange under the symbol “DBD.”  For more information, visit the company’s Web site at www.diebold.com.