The Diebold Tip Sheet was created for media contacts who follow or are interested in news from Diebold, Incorporated (NYSE:DBD), a global leader in providing self-service delivery systems, security integration and services.

This regular e-publication is intended to provide media with news tips from Diebold, representing the latest events and happenings from Diebold’s self-service, security, voting and service divisions around the world.

If you would like additional information about any of the following tips, please contact the appropriate Diebold Corporate Communications team member identified at the end of this sheet.

Diebold transforms the branch at BAI’s 2005 Retail Delivery Conference and Expo
Diebold continued its presence at the financial industry’s premier retail banking event when it presented “Momentum. Shift. Accelerate.” last week at BAI’s 2005 Retail Delivery Conference and Expo in Orlando, Florida.

During the show, Diebold demonstrated dozens of solutions that enable financial institutions to make the most of their branch channel.  Among these were Diebold’s new CoinCount™ self-service coin counting solution, S.A.F.E. ATM initiative, biometric ATM, Opteva® 562 and much more.  Diebold also highlighted the first launch of its full deposit automation solution at Florida’s Suncoast Schools Federal Credit Union.

To access Diebold’s complete Retail Delivery ePress kit, and to learn more about how Diebold is helping transform the branch, visit www.diebold.com/whatsnews/rd05.

Diebold makes FinTech’s top 10
Diebold was recently named to the top 10 in the second annual FinTech 100, an annual ranking of vendors to the financial services industry.  The ranking was developed by American Banker and Financial Insights, and includes vendors that derive more than one-third of their revenue from the financial services industry.  Diebold ranked eighth in the listing, and derived more than 70 percent of its 2004 revenue from its work with customers in the financial services industry.  The awards were presented on November 15, during the 2005 Retail Delivery Show in Orlando, Florida.

Diebold enhances service delivery with new center
Diebold Premier Services, the largest single-source service provider for the customers Diebold serves, has enhanced its service operation by opening its new Global Service Logistics Center.  A brand-new, state-of-the-art facility, the two-story, 165,000-square-foot center is dedicated to parts warehousing and fulfillment.  Located in Green, Ohio, less than 10 miles from Diebold’s world headquarters, the center replaces previous facilities in Mogadore and Seville, Ohio.

The new hub of Diebold’s service operation, the Global Service Logistics Center supports hundreds of products, including those in Diebold’s security and self-service lines, and is home to more than 38,000 unique parts.  Diebold built the facility to improve synergy of workflow, ease of transportation, operational efficiency and productivity, contributing to better service delivery for thousands of Diebold customers around the world.

For more information about the Diebold Global Service Logistics Center, visit http://www.diebold.com/whatsnews/pr/logistics/default.htm.

Diebold launches consumer ATM security Web site
Diebold helped pioneer 24-hour access to financial accounts through the introduction of the automated teller machine.  Decades later, Diebold is now providing consumers with unlimited access to invaluable information about how they can increase their personal security at the ATM.

Diebold has launched an exclusive Web site dedicated to ATM security.  The first Web site of its kind, it provides consumer tips to protect against crimes ranging from robbery to electronic fraud.  The Web site also highlights industry news and alerts about emerging ATM crimes.  Diebold is the first ATM manufacturer to produce a Web site focused solely on ATM crime prevention.  The company encourages financial institutions to link to the site from their own Web sites, providing their customers and members with the information they need to increase their own personal safety and better secure their personal finances.

To access Diebold’s new ATM consumer safety site, visit www.atmconsumersafety.com.

Diebold goes global to combat fraud in Latin America
Diebold has teamed up with Avant Technologies to add a high level of digital security to the ATH ATM banking network, the largest of its kind in Colombia with more than 1,000 ATMs.  The technology links high-resolution images with transaction data using digital cameras positioned within bank branches and mounted on ATMs.  The new surveillance assists financial institutions in resolving theft claims and detecting fraudulent behavior.

Another layer of security involves the installation of electronic sensors behind the ATM fascia to detect foreign objects that could be used for fraudulent purposes.  These objects could be positioned on the ATM screen, card reader, cash dispenser or key pad.  Once the object is detected, the sensor triggers an alarm to alert ATM users that the terminal has been tampered with and should not be used.

For more information about Diebold’s ATM security initiatives, visit http://www.diebold.com/atmsecurity/default.htm.

Diebold continues expansion in the Middle East
Diebold is set to grow its presence in The United Arab Emirates with the opening of a new service-support center in Abu Dhabi.  Managed by Diebold’s long-time partner, Alhamrani Universal Company (AU), the new service-support center will enable Diebold to provide local maintenance and support to its growing customer base in the region.

The expanded partnership has already yielded a number of successes.  These include Diebold’s first customer in The United Arab Emirates, Banque du Caire UAE.  Also included is a recent deal with the country’s second-oldest bank, Mashreqbank.  Diebold is also making its first steps into Kuwait and Yemen, where new sales are currently in the works.  In Saudi Arabia, AU has strengthened its relationship with several leading financial institutions, supplying additional Diebold services and solutions to customers including National Commercial Bank, Al Rajhi and Riyad Bank.

Diebold leader tapped as keynote speaker at international conference
Chuck Ducey, Diebold’s vice president of Global Customer Service Solutions, was chosen as a keynote speaker for the Association for Services Management International’s (AFSMI) world conference.  Ducey addressed attendees of the conference – the world’s largest gathering of executives and managers in customer service and support – in October in Nashville.  Ducey was selected because of Diebold’s leadership in the service arena and spoke about service strategy, highlighting Diebold’s four-pronged strategy to improve service support and delivery.

Contacting Diebold Corporate Communications
If you would like more information about Diebold or its solutions, or if you would like to request an interview with a Diebold leader or topic expert, please contact a member of our Global Communications media relations team:

Mike Jacobsen
Click for e-mail or +1 330 490-3786

*Corporate inquiries
*Investment/financial-related inquiries
*Diebold Procomp (Brazil)

Carrie Kandes
Click for e-mail or +1 330 490-6319

*Self-service terminals
*Electronic security
*Service
*Software
*Europe/Middle East/Africa (EMEA)
*Canada

Joe Richardson
Click for e-mail or +1 330 490-5562

*ATM security
*Physical security
*Event monitoring
*Drive-up banking and RemoteTeller System
*Retail/OEM security products
*Asia Pacific (AP)
*Latin America (LA)
 

About Diebold
Founded in 1859, Diebold is a global leader of self-service delivery systems, security, software and service for the financial, government, commercial and retail markets.  Diebold’s core products include automated teller machines, retail and drive-up banking solutions, branch facility equipment, integrated physical and electronic security solutions and electronic voting machines.

Diebold employs more than 14,000 associates with representation in nearly 90 countries worldwide.  Among those associates is one of the industry’s largest service teams, employing nearly 6,000 highly trained professions in 600 locations around the world.

Headquartered in North Canton, Ohio, USA, Diebold reported revenue of $2.4 billion in 2004 and is publicly traded on the New York Stock Exchange under the symbol “DBD.”  For more information, visit the company’s Web site at www.diebold.com.