The Diebold Tip Sheet was created for media contacts who follow or are interested in news from Diebold, Incorporated (NYSE:DBD), a global leader in providing self-service delivery systems, security integration and services.

This regular e-publication is intended to provide media with news tips from Diebold, representing some of the latest events and happenings from Diebold’s self-service, security, voting and service divisions around the world.

If you would like additional information about any of the following tips, please contact the appropriate Diebold Corporate Communications team member identified at the end of this sheet.

Diebold partners with Perceptive Sciences for consumer ATM usability study
A recent article in B2B (Business to Business) Magazine mentioned Diebold’s recent partnership with Perceptive Sciences, a market research firm specializing in behavioral research, to conduct a two-phase research study on an ATM product in the development phase.

The first phase of the project is a comparative research study in which Diebold and Perceptive Sciences will observe consumers’ behavior at banks to see how they perform transactions. The second phase of the study, which will be completed in conjunction with one of Diebold’s customers, will observe consumers conducting transactions on ATMs that are in development, and will be supplemented with interviews about product usability.

“Usability research allows Diebold to better understand user needs and provide product and software solutions that are intuitive, desirable and easy to use,” said Dave Barker, principal strategist for strategic design and brand integrity for Diebold. “It also helps us pinpoint possible causes of errors and areas of poor usability that lead to low customer satisfaction.”

Diebold is committed to developing self-service products that exceed consumers’ expectations.  Diebold’s industrial design team includes design professionals who are dedicated to human factors, usability and accessibility.

To read the B2B article, click here.

Diebold Global Security joins the Retail Industry Leaders Association (RILA)
Diebold’s Global Security Division is now an associate member of the Retail Industry Leaders Association (RILA).  Composed of nearly 500 companies around the world and across all segments of retailing, RILA includes both retailers and suppliers and provides education, advocacy and innovation to the retail industry.  Through its Leaders Councils, professionals in the areas of supply chain, finance, technology, asset protection, marketing, communications and human resources come together to share best practices and work on the top issues affecting the retail industry.  Among the RILA membership are leading companies such as 3M, Johnson and Johnson, Accenture, FedEx and Sprint.

Diebold Global Security provides security integration including asset protection and loss prevention to leading retailers across North America.  For more information about RILA, visit www.retail-leaders.org.

New Diebold white paper examines the future of the self-service channel
Changes in consumer behavior, regulation, legislation and technology are forcing the financial industry to take another look at the self-service channel and its role in the overall retail delivery strategy. Peg Bost, Diebold’s director of financial industry marketing, has developed a white paper that outlines how financial institutions can establish and implement long-term ATM strategies, including the role the ATM will play within the entire enterprise. Bost also shares best practices and illustrates the return on investment that can be achieved by enhancing self-service offerings. To access the complete white paper, click here.

Diebold’s Product Application Services allows customers to visualize projects before construction begins
Diebold’s Product Application Services (PAS) provides professional services that enable Diebold customers to visualize what their financial facilities will look like upon completion, before construction even begins. Through the use of product application assistance, product cut sheets, design services and product installation drawings, Diebold PAS is a strategic extension of financial institutions, offering assistance from concept to completion.

Diebold PAS works closely with architects and contractors throughout the design and construction phases to ensure branch products and concepts are optimally applied and correctly installed into a customer’s new or existing facility.  By providing project-specific site layouts and floor plans, PAS can recommend branch designs that utilize the newest technologies to maximize branch efficiencies, provide consumer convenience and promote branch security.

A recent project for a financial institution in Hawaii utilized many Diebold PAS services including:

• Floor space allocation and interior concepts were shared with the project architect to aid in plan development
• PAS directed placement of products including drive-up and RemoteTeller pneumatic tube systems, a self-service safe deposit vault and ATMs
• Furniture design of the concierge station, check desk, member services desks and member kiosk 
• PAS assisted with amenities including an Internet café and waiting/education area
• Product installation drawings helped specify wall openings and electrical requirements, which assisted contractors and Diebold with installing the products

Contacting Diebold Corporate Communications
If you would like more information about Diebold or its solutions, or if you would like to request an interview with a Diebold leader or topic expert, please contact a member of our Corporate Communications media relations team:

• Mike Jacobsen
  click for e-mail or (330) 490-3796
  
        *  Corporate inquiries
        *  Investment/financial-related inquiries
        *  Diebold Procomp (Brazil)

• Carrie Kandes
  click for e-mail or (330) 490-6319
  
        *  Self-service terminals
        *  Electronic security
        *  Service
        *  Software
        *  Europe/Middle East/Africa (EMEA)
        *  Canada
   
• Joe Richardson
  click for e-mail or (330) 490-5562
  
        *  ATM security
        *  Physical security
        *  Event monitoring
        *  Drive-up banking and RemoteTeller System
        *  Retail/OEM security products
        *  Asia Pacific
        *  Latin America

About Diebold
Founded in 1859, Diebold is a global leader of self-service delivery systems, security, software and service for the financial, government, commercial and retail markets.  Diebold’s core products include automated teller machines, retail and drive-up banking solutions, branch facility equipment, integrated physical and electronic security solutions and electronic voting machines.

Diebold employs more than 14,000 associates with representation in nearly 90 countries worldwide.  Among these associates is one of the industry’s largest service teams, employing nearly 6,000 highly trained professionals in 600 locations around the world.

Headquartered in North Canton, Ohio, USA, Diebold reported revenue of $2.4 billion in 2004 and is publicly traded on the New York Stock Exchange under the symbol “DBD.”  For more information, visit the company’s Web site at www.diebold.com.