The 2006 Kentucky Derby brought thousands of excited fans to Churchill Downs for one of the top three U.S. horse races of the year. Fans needed all the usual amenities – especially ATMs.   
 
With Patrick Payne, customer solutions manager, and John Ray, customer solutions engineer (CSE), on the job, Fifth Third Bank had nothing to worry about with its 23 ATMs at the race. That’s because Payne and Ray made sure thousands of transactions throughout the week went as smoothly as possible.
 
Payne held daily calls with the Fifth Third ATM management group to make sure equipment schedules were coordinated.  He and Ray stayed on site at the Derby each day to make sure that all the systems were running correctly.
 
 “Our support for major events like this shows that Diebold can and will deliver to every customer every time,” Payne said. “It      Patrick Payne, customer
is a major part of the vision that we, as service personnel, take   solutions manager
very seriously. We understand the customer keeps us in
business.  To be successful at satisfying the customer shows we
are listening and, in turn, shows we care.”
 
Like the teams that worked to put the horses out on the track, Payne knows teamwork made Diebold’s Derby success possible. “Although John and I were primarily involved in this project, we could not have been successful without the support of the Kentucky management team, the installation team and the Louisville CSE team,” said Payne.

                                                                                             John Ray, customer     
                                                                                             solutions engineer