Managed Services

managed services

In a world of growing complexity and potential threats, our proactive security, monitoring and shared support models are an extension of your operations management.

Diebold’s comprehensive Managed Services suite allows you to capitalize on opportunities, avoid threats and focus your time on your most profitable tasks and most valued consumers.

Managed Services is our broadest services portfolio, as there are a wide array of risks and opportunities in software, network, security, monitoring, resolution, cash handling, compliance and analytics. We have proven solutions for all customers in each of these areas.

Increasingly innovative remote and on-site models can be built on top of maintenance and remotely monitored network infrastructure.

Our portfolio consists of eight primary suites, yet can be customized to your needs:

  • Availability Management
  • ATM Security & Compliance
  • Fraud Prevention
  • Cash Management
  • Market Content Delivery
  • Software Management
  • Help Desk & Site Management
  • Custom Managed Solutions

Availability Management

Built upon the foundations of your maintenance service agreements, these services offerings ensure that your devices become a truly managed solution. Several key Diebold Managed Services features permit you to have improved insight and stability across devices, while ensuring optimal uptime of your network and fleet:

  • Remote Monitoring
  • Remote Diagnostics
  • Rapid Restoration & Resolution Management
  • Analytics & Customized Reporting
  • Call Coordination

ATM Security & Compliance

When it comes to your self-service network, you need a vendor you can trust who is deeply knowledgeable in the current areas of security risk. And you need a vendor who is globally aware of the latest compliance needs, including governmental or trend related. Diebold offerings include:

  • PCI Compliance (and other regulatory)
  • Security Assessments
  • Business Continuity & Disaster Recovery
  • Electronic Data Capture / Journal Retrieval
  • Endpoint Security Management
  • Drive-Up Management

Fraud Prevention

Cyber security is a growing concern to your consumers and a threat to your business. So much that you can’t afford to manage it on your own. Diebold’s expertise in security and systems provides a unique offering in this area, including:

  • Anti-Skimming Device Monitoring
  • Mobile Transaction Protection
  • Online Antifraud Management (Available through Gas Technologia, a Diebold Company)
  • Transaction Analyses

Cash Management

The management and analytics of physical cash remain as important as ever to organizations with ATMs and branches. Diebold remains one of the few companies in the world capable of supporting offerings, including:

  • Cash Forecasting Tools
  • Cash-Handling Services (Cash-in-Transit)
  • Cash Ownership/Sorting
  • Cash Pattern Analytics

ATM Channel/Marketing Content Delivery

ATMs can be on-site or in-branch retailers. Delight your consumers with personalized content and availability to offer extended services beyond traditional transactions. Diebold offerings include:

  • Diebold’s Campaign Office™ (one-to-one marketing)
  • Diebold’s Concierge Video
  • Web Services at the Terminal
  • Advanced Personalization Packages

Software Support

As the focal point for your network monitoring, events related to software stability and advancement require a skilled team and infrastructure. Diebold’s offerings include:

  • Terminal Software Support and Upgrade Management
  • Patch Management (Diebold and external)
  • Release Management and Coordination
  • Customized and Third-Party Software
  • New Content Launch: Coordination with APS Engineering

Help Desk & Site Support

Whatever the core focus of your organization and its employees, Diebold has a solution that enables you to leverage its global capacity, capabilities and coverage from its 14,000-person services organization. From extensive on-site presence to 24/7 call centers, there is a wide range of offerings to suit the needs, costs and standards of your business model:

  • Help Desks (remote or dedicated on-site teams)
  • Shared Services Centers (global 24/7 call center)
  • Site Management (on-site support beyond call/ticket receipt)
  • Multiple Client Services Models
  • “Turnkey” and Asset Management Solutions

We wanted to have a partner that took over the day-to-day management of the ATMs … and we wanted to offer our customers a high level of security.

—Kristof Thys
Bpost
Operations support manager

Contact us.