Maintenance Services

Maintenance services

Maintenance is the core of Diebold’s service offerings. Our global skills, tools and infrastructure provide a comprehensive support model to enrich your business.

Your success is powered by Diebold’s ability to keep your equipment and software systems running and up to date with our leading 24/7 Maintenance Services.

Our maintenance models are tailored to deliver maximum network visibility and availability for improved uptime and cost savings. With our highly skilled professionals in the field, 24/7 remote facilities, and tools and infrastructure that are constantly under revision, we are the industry leader in ensuring the success of your Diebold systems and solutions—and your business.

Firstline Maintenance
Equipment We Service

Diebold’s experience runs deep with expertise in a variety of industries, including financial, security, retail and pharmacy. We service everything from ATMs and VAT drive-up systems to alarm systems and patient/customer kiosks.

Secondline Maintenance
Remote Maintenance And On-site Support

Diebold’s remote maintenance and support services provide remote access to devices prior to the dispatch of a service technician. Technical support can conduct a remote diagnostic session and provide detailed information when needed—reducing delays from on-site dispatch time and improving system uptime and availability performance.

 

Billed Work

In addition to service agreements, customizable billed work maintenance plans are available, including standardized hourly rates, guaranteed response times, warranties on parts and labor, on-site training for barrier equipment, and 24/7/365 help desk support. 

Physical Security Services

Founded as Diebold Safe and Lock Company more than 150 years ago, Diebold has become synonymous with providing security solutions and leading service to financial institutions. Diebold can protect your customers' assets with safes, vaults and safe deposit boxes.

From installation to ongoing support, we are your trusted resource for increased productivity and peace of mind.

For More Information Contact Us

Contact Us

Solutions & Sales Consultants

Security Solutions
1-855-331-0359
(8 a.m. to 5 p.m. ET)

Global Contact Numbers

Customer Service & Support

+1 800-343-2653
(24/7)

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