Q: What does DECALWeb stand for?
A: Diebold Electronic Customer Access Link, Web based.
Q: How do I register for DECALWeb?
A: Contact the DECALWeb Help Desk at decalsupport@diebold.com
Q: What can I do with DECALWeb?
A: Generate service calls, set a priority for those calls, monitor the status of the calls, review the service action taken and much more.
Q: At my branches, I have deployed a variety of ATMs and drive-up equipment that has been manufactured by Diebold and others. Can I use DECALWeb to create service calls on those pieces of equipment that Diebold did not manufacture?
A: Yes, as long as those pieces of equipment are
covered under a Diebold Maintenance Service contract. |
