Managing your Diebold Services
We are ready to meet your needs 24/7/365, anytime, anywhere. When you sign a service agreement with Diebold, we ensure you have the proper avenues to contact us, monitor your service requests and ensure your equipment is running at optimal performance.
Initiate and manage equipment service requests
through the My Diebold customer portal. With a login and password, you can quickly and easily create, update, manage and review service requests for all Diebold-serviceable equipment. Log in now
or call 855.545.7289 to sign up for Service Request Management.
Manage automatically with DECAL IP (Diebold’s electronic access link). DECAL IP feeds directly into your system through a safe and secure IP or FTP connection. DECAL IP can handle bulk dispatching and aides in avoiding duplicate tickets and unnecessary escalation. Call 330-498-2744. Installation, set-up and support are free.
With your login and password, you are able to keep your self-service terminals in top shape for consistent, reliable transaction flow across your entire fleet. (Includes Diebold Advisor®, RemoteLink®, Software Deployment, Content Delivery, Diebold Cash Management Services, Elan Connect, ImageWay™ and Diebold Transaction Services)
Get detailed information as to when your Diebold service technician will arrive onsite. Our Arrival Time Window is a three-hour span of time within which a technician will arrive onsite to service your equipment. Use this link to receive current information and greater detail regarding your Arrival Time Window.
View, measure and control your security operations
anywhere, anytime on any smart device. Access all the devices you want to control, your monitoring and equipment statuses, and Diebold’s first-rate maintenance services all within our single sign-on portal. Diebold SecureStat® revolutionizes the way interact with your security.
Your security needs can change when you least expect it. Log in
to quickly and easily manage a wide variety of security functions and create detailed facility reports. Revisor Online allows you to act immediately accessing your security data so you can identify security issues and make informed decisions. Hawaii Customer Log In
to the secure website to obtain information on your service parts managed by Diebold.
Still need help? Contact 1-800-DIEBOLD (343-2653) for all your service needs.
1-800-DIEBOLD (343-2653) for all your service needs.
Option 1 - Update or Open a Ticket
Option 3 - How's My Driving?
Option 5 - Cancel an Active Alarm
Option 2 - Request an Arrival Time Window
Option 4 - Request Cash Handling Assistance