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From a comprehensive outsourced solution to specific support
for today's most advanced self-service applications, Diebold ATM services and software can help. Whether you know what you want to accomplish
or you need to know what's possible, rely on Diebold's software
and ATM services team for consulting, project management, and flawless
execution. Here's a look at some of our most popular ATM management
services.
ATM Availability Management
Diebold offers ATM status monitoring solutions designed to increase the availability of your self-service terminals without adding capital expense.
In many cases, Diebold’s availability management solutions receive the entire range of possible status messages directly from your ATMs. Unlike categorized or generalized messages provided by competing transaction processors, these instant status messages provide specific, detailed information about the nature of a problem, such as low cash or receipt paper levels, card reader problems, and printer paper jams. This detailed information facilitates more accurate failure analysis and more efficient problem resolution.
When a status message is received, Diebold remotely dispatches a service provider or branch location employee based upon a pre-defined escalation procedure. Proper escalation virtually eliminates lost or ignored status events by monitoring the progress of each event and automatically escalating a call to the next level if the notified party does not respond promptly.
Escalation continues until a trouble ticket is resolved and the ATM in question is back in service.
Historical data and management reports help track ATM performance and identify problem areas. Customers can also use the data from Diebold’s availability management solutions to analyze cash usage trends and optimize replenishment cycles.
Diebold provides two ATM availability management offerings.
- Advisor? - this service allows you to better manage the performance of your ATM network without investing in a large operations infrastructure of monitoring equipment. View the
integrated services Availability Management brochure
here to learn more.
- OpteView? ResolveTM - this service is available as a product that is completely managed in-house by your financial institution to allow for the system to monitor your fleet in your institution. View the Availability Management brochure
here to learn more.
Also check out the OpteView Resolve
video.
For more information regarding Diebold's Availability Management Solution, contact your Diebold sales representative.
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Transaction Processing Services
With Diebold Transaction Processing Services, customers can deploy a full-service
ATM network without the responsibility of owning, operating, and
maintaining complex systems. Our convenient Web interface lets
customers retain all the benefits of in-house control.
Our customers can quickly add new products and services to increase
revenue and meet other strategic objectives. And because our solution
includes custom ATM screen and receipt design services, customers
benefit from increased brand awareness.
Choose Diebold. You'll get advanced functionality, efficient
deployment, and robust terminal monitoring. And you'll rest easy
knowing your ATMs are being managed for maximum availability.
Subscribers'
access
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ATM Currency Management
Diebold's ATM currency management solution helps customers track
and analyze the movement of cash across their ATM networks. The
software behind our solution helps accurately forecast cash replenishment
requirements, effectively reducing cost and resource allocations
for customers. Our solution includes:
- Managing and reducing cash levels throughout the cash
replenishment process
- Monitoring and forecasting cash demands while establishing
and
maintaining customer-specific historical data
- Notifying alert messages
- Reporting for individual ATMs within a specified market or
region -- or throughout an entire network
- Automatically tracking transactions
By effectively managing cash levels throughout ATM networks,
our customers benefit from fewer, costly, unscheduled trips to
their ATMs. And because our solution is an outsourced, managed
service, our customers are able to reallocate staff to focus on
core sales and customer service activities.
Let Diebold's software and services team show you how to boost
revenue and profits by using cash more thoughtfully throughout
your network of ATMs.
Click here to download
the ATM Cash Management Brochure*
Click
here to learn more about Diebold's Cash Handling Services*
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Deposit Automation & Check 21-Related
Services
We introduced our first ATM check image capture technology more
than a decade ago. We enhance customer satisfaction by displaying
an image of a deposited check on screen and by printing that image
directly onto an ATM receipt. And our customers benefit from Diebold's
technological edge resulting in more uptime and increased customer
satisfaction.
Diebold teamed with Alogent, a best-in-class check imaging software
provider, to produce our ImageWay ATM software solution. Alogent
has proven global success in providing payment processing solutions
that enable banks to reduce costs, accelerate timelines, and improve
quality in check processing. Alogent brings an unmatched level
of leadership and credibility to ImageWay that will help global
customers address mission-critical challenges in deposit automation.
Choose Diebold for reliability, compatibility, flexibility, and
scalability.
Reliability
Diebold offers the self-service industry's most reliable check
imaging technology. Our Intelligent Depository Module is robust
and can accept creased, crumpled or curled checks. Our character
recognition engine is the best in the industry.
Compatibility
Our technology captures a check image and makes it available
using industry standards. ImageWay is designed to be integrated
with your legacy "back-office" clearing applications,
such as Unisys® (IPS) or IBM® (CPCS).
Flexibility
Our solution provides several virtual proof-of-deposit options
at the server. You may choose to process both amount entry and
item corrections via a Web-based interface, and perform batch
or transaction level balancing on a workstation. Alternatively,
you may choose to pass the images to an alternate proof-of-deposit
application.
Scalability
Diebold's solution is scalable to accommodate your current and
future requirements, and is equally suitable for large and small
financial institutions.
When you're ready to reap the benefits of increased customer
satisfaction, more branch resources devoted to sales and service,
ability to accurately assign float, lower transportation costs,
and reduce fraud losses, Diebold's software and services team
can help.
For more information on Diebold's Deposit Automation solution
visit
www.diebold.com/depositautomation.
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Full Service ATM Management
Diebold's software and services team offers full-service ATM
management that can be delivered either as an outsourced solution
or as a self-managed, in-house application.
Our solutions address customer needs for efficient currency management,
ATM status monitoring, on-site service dispatching, and remote
servicing capabilities.
Whether you're looking for all or part of the services necessary
to manage your network of ATMs, you can rely on Diebold's software
and services team.
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If not, click Adobe
Acrobat Download and follow the steps to download this application
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