Opteva: It began with extensive customer research in 18 countries. And it resulted in the development of a global design solution tailored to meet local needs – a solution that not only delights our financial self-service customers, but also brings significant improvements to how we develop and bring our offerings to market.

Prior to Opteva’s launch, for example, we offered 48 different types of terminals, including 11 ATMs, 20 cash dispensers, and 17 specialty terminals, that in aggregate consisted of more than 40,000 different parts. The entire Opteva family, by contrast, takes less than 10,000 parts to make. All this was accomplished in just 14 months, as opposed to the longer development cycle of years past. We were able to accomplish this by leveraging existing resources around the globe to develop components and terminals concurrently.

The drive to standardize and simplify our offerings, which is reflected in the development of Opteva, is one of the most important ways in which we’re working to improve our business by becoming a faster company – and one that’s easier to do business with. Not only does it make us more efficient, it also enables us to respond more quickly to customers with the solutions that they need.