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TRANSFORMING OUR PROCESSES
Italian or Indonesian, Polish or Portuguese. In
any language, we're listening. Global customer satisfaction surveys help us benchmark
our performance around the world. It's part of our ongoing, comprehensive effort
to make Diebold better, smarter, faster -- and easier to do business with.
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We're also improving
how we work with one another. A case in point is the Diebold Business Improvement
System, which empowers all associates to measure and improve productivity by identifying,
determining and implementing best practices. More than 6,000 associates have already
been trained. Other initiatives include the global implementation of a common
information technology system to standardize and improve work practices and functions,
including order entry, inventory management, billing and purchasing. These initiatives
build on the successes we've already realized in improving operations: creating
global teams for product development and engineering, manufacturing and quality,
and purchasing to more effectively leverage our size and scale. |
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