Diebold 2002 Annual Report
Who Are You Investing In? Chairman's Letter What Are We Investing In? Financials Index
     BUILDING OUR BRAND
     We won't rest is more than just the foundation for our new advertising campaign; it's how we define our company, our people and our approach to doing business. In other words, it is our brand. And we're focused intensely on building that brand among all of our customers, potential customers, partners, suppliers and associates all over the world. How? By working in every way possible to measurably improve our self-service and security solutions for our customers and for their customers. It's why we're constantly asking customers for feedback on how we can continue to improve our products, services and processes. Far more than just a slogan, We won't rest is an essential element of our growth strategy.

     EMERGING TECHNOLOGIES
     We're investing in new technologies to strengthen and build our core business, from helping to advance new security standards for the electronic payments industry, to developing open ATM software standards that enhance the ability of financial institutions to customize applications across their networks. But we're also prudently exploring areas that complement our existing technological strengths and expertise. For example, new technologies such as digital video surveillance and biometrics may offer solutions to address heightened concerns about security. We continue to pay close attention to these and other technologies to provide the most advanced solutions to our customers.
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