It's a simple fact of life: Our customers today want more than just products, they want solutions. And that's exactly what we're giving them. Technology-based solutions that make it easier for them to enhance the consumer experience, and in so doing to grow revenue. Solutions that help them operate more efficiently by reducing expenses and enabling them to focus on their customers.

Diebold has the knowledge and experience to integrate the right products, software and services to meet any customer's needs.

Take data integration, delivery network and distribution planning, which involves understanding not only consumer demographics, but product and pricing strategies. Our Verdi & Company subsidiary is a leader in this area and in 2001 expanded its delivery network and distribution planning competencies to include a greater emphasis on product profitability and pricing strategies for clients.

What about ATM design? Our modular approach to designing and manufacturing ensures customers enjoy considerable flexibility when it comes to selecting ATM looks and features.
We now have distinct packages that simplify the service buying process and better match customer needs with our capabilities -- whether it's the traditional "break-fix" maintenance model; value-added services including our remote, automated network monitoring capability; or professional services that help customers migrate their ATMs to an open system, increasing functionality.

In these and other ways, we're working to make life simpler for our customers, ensuring that they more effectively leverage and optimize their ATM network investment with a solution that's custom-tailored for them by Diebold.