In markets where self-service equipment is widely in use already, Diebold is adding new capabilities by providing more advanced solutions or upgrading existing units. Diebold is equally innovative in expanding service offerings that support self-service deployers.

DIEBOLD INNOVATION CONTINUES TO ENABLE existing self-service devices to address customers' needs - to increase revenue in consumer settings, for example, by placing screen advertising or dispensing coupons. In the retail market, Diebold's automated Merchant Banking Center increases self-service availability, giving businesses a convenient way to obtain change, deposit their daily cash receipts, and more. Also, retailers can increase their efficiency by restocking select Diebold cash dispensers from their own cash intake.

Diebold delivers yet more innovation through alliances with customers and specific acquisitions. For example, Union Planters Corporation now offers customers Internet access and financial management tools at select Diebold ATMs. Diebold also worked with InnoVentry and Ace Cash Express to roll out unique automated check-cashing machines.

Partnering with customers promotes innovation and growth.

In addition, the acquisition of Pioneer Systems brought technology to link an ID card system with accounts at financial institutions. Teaming with Naviant Technology Solutions, Diebold is creating opportunities for financial institutions to improve marketing by delivering consumer-tailored, one-to-one messages through ATMs. Diebold is enhancing convenience and security by installing ATMs that recognize consumers through biometrics such as iris recognition with Bank United Corporation and Sensar, Inc.

Diebold typically packages its solutions with a wide range of services to increase efficiency and productivity. To financial institutions, retailers, colleges and healthcare facilities that use self-service products, Diebold provides:

> Consultative analyses to plan new systems;

> Architectural and engineering services to reconfigure and create branches;

> Integration expertise to make all system components work as one;

> Software to conduct and streamline transactions;

> Custom maintenance and repair services to keep systems going;

> Technical services to remotely monitor, troubleshoot and ensure continued operation;

> Total project management, if that is what the customer prefers.

In short, Diebold's service commitment creates partnerships with customers and long-term loyalty, the foundation on which Diebold is building its global presence.

Increasingly versatile self-service technology from Diebold brings convenience that attracts consumers. Our services assure deployers of reliable operations. Of critical importance, the upgradability of Diebold self-service equipment protects their investment.

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