Audience:
This course is designed for anyone involved in the daily operation of Opteva terminals including those responsible for providing first line maintenance, training, development of in-house procedure manuals, and those staffing the ATM help desk.

Prerequisites:
None

Description/objective:
Through presentations, demonstrations, and hands-on lab exercises the students will be able to:

• Recognize and describe all models within the Opteva family of ATMs
 

• Recognize and describe all consumer related areas on the Opteva ATMs
 

• Recognize and describe all interior devices in the Opteva ATMs
 

• Perform routine maintenance procedures on the Opteva ATMs
 

• Access and use Agilis Supplies Management (ASM), the operator interface   software provided through the Diebold Agilis software running on the Opteva ATMs
 

• Understand and use the counter information provided through Agilis Supplies Management for the purposes of balancing the Opteva ATMs.
 

• Analyze status information provided through ASM in order to troubleshoot and resolve operating problems with an Opteva ATM.
 

• Train their counterparts on the maintenance, balancing, and troubleshooting of the Opteva ATMs

Outline:

• Introduction
   

• Welcome
   

• Review Agenda
   

• Overview

  • Introduce Opteva Terminals

  • Tour the Opteva Units

  • Consumer Side

  • Service Side
     

• Using Agilis Supplies Manger (ASM)
   

• Review of all ASM functions

  • Lab Exercise
     

• Maintenance of Optevas: all devices

  • Demo

  • Lab Exercise
     

•  Troubleshooting

  • Lab Exercise

  • Device status analysis
     

• Balancing the Opteva

  • Lab Exercise
     

• Discussion

  • Using what you learned
     

• Wrap-up

For additional information, contact us at:

The Diebold Customer Education Group
Diebold Education Center
6057 Strip Avenue NW
North Canton OH 44720
Phone: (330) 490-5109 or (330) 490-5107
Fax: (330) 490-5100
E-mail: customereducation@diebold.com