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Financial Home:
Transaction Products
The
RemoteTeller™
System application is a high-throughput, cost-effective, personal
approach to in-branch banking using pneumatics and two-way closed circuit
television (CCTV).
The RemoteTeller™ System Concept
The RemoteTeller™ System is an innovative approach to transaction processing
that can increase productivity and security while reducing costs and promoting
customer service.
In
financial institutions, the RemoteTeller™ System uses established technology in
a new application that is intended to bridge the gap between full-service and
self-service financial transactions. It provides customers with
assisted service in conducting their transactions. Simply stated, RemoteTeller
System moves the attributes of drive-up pneumatic service inside the branch, with
enhancements
to make the service more efficient and consumer friendly.
Benefits
- Security
RemoteTeller™ System can eliminate the need for the conventional teller line by remotely
locating both lobby (walk-up) and drive-up tellers in a more secured and
private area than where customer units are located. The use of cameras
discourages attempted fraud and allows tellers to verify transaction
information off-camera.
- Reduced
facilities expense
The teller can be located in nearby locations or on different levels where
floor space is less expensive.
- Efficiency
Efficiency is optimized since the system allows one to four tellers to
service one to eight customers.
- Marketing
Optional on-screen display of marketing messages increases revenue and
reduces customers' perceived wait-time.
Customer Station Facades
Diebold's
patented customer station façades
are completely self-contained, making it possible to quickly install customer
stations in a lobby or anywhere up to 400 feet (122m) from the teller area. They are
uniquely designed to accommodate all the components of
the RemoteTeller System,
allowing complete turnkey installation.
Audio and Video Redundancy Kits
The RemoteTeller™ System Redundancy Kits provide a means of manually switching
over to a back-up VAT Video Matrix and/or 816™ audio. This allows
for uninterrupted service in the event of failure of the primary audio/video
communications system. This is especially critical in the RemoteTeller
System environment where
there are no alternate methods of communication between tellers and customers.
Technical Support & Maintenance
Diebold's professional
services, including project management, implementation services, and
architectural and engineering services can help you plan, design and implement a
RemoteTeller System to meet your specific needs. Join a network of RemoteTeller
System users to
share ideas on marketing, training and maximizing the benefits of this
innovative approach to customer service.
Information and expertise regarding specific issues like ADA
compliance, applicable local building codes
and special considerations for installing tubing systems in Plenum ceilings
saves time and expense during planning and installation.
For more information
Click
here or call us toll-free:
- U.S.A.: 1-800-999-3600 (1-330-490-4000)
- Canada: 1-888-545-9444 (1-905-206-7350)
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