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Customer: Fulton Financial Corporation

Benefits Summary: Following Mosler's bankruptcy, Diebold was able to offer Fulton Financial a comprehensive proposal for physical and electronic security services, including continued support for their Pacom system.

Fulton Bank fostered a long-term relationship with Mosler that included sales and support of the Pacom alarm monitoring system, a structure bank administrators were very happy with. Pacom is a Windows® NT-based alarm management and access control solution that gives users complete control and realtime system status of facility alarm systems. A key feature of the Pacom system is the friendly map-based GMS (Graphical Monitoring System) user interface. “We have up to 20 alarm points in each of the branches,” said Travis Good, senior vice president of administration for Fulton Financial Corporation. “The GMS feature enables security officers monitoring the system to see a floor plan of each branch with all alarm locations highlighted. Using that information, they can quickly and accurately direct police, emergency or facility services personnel to the exact alarm location.” 

As an additional level of backup, Fulton Financial contracted with Diebold for off-site emergency backup monitoring. Personnel at Diebold’s central Event Monitoring Center, located near its North Canton headquarters, can assume control of alarm monitoring for all Fulton Financial locations with the flip of a switch. 

“The system capabilities far exceeded our expectations,” says Good. “We’d made a significant capital investment in Pacom, and when Mosler went bankrupt we were very uncertain and very concerned about its future with regard to service and support.”” 

Diebold Offers Comprehensive Service Package  
Following Mosler’s bankruptcy, Diebold was chosen as Pacom’s only Preferred Integrator for the financial market in the United States. As a result, Diebold was able to offer Fulton Financial a comprehensive proposal for physical and electronic security services, including continued support for the Pacom system.

 “We were already very comfortable with Diebold because of our longstanding relationship with them for ATMs, and because of their reputation in the financial market,” recalls Good. “Diebold is one of the few companies that can provide both physical and electronic security products on a regional or national basis. Those factors, combined with the fact that Diebold was the authorized Pacom supplier, helped make our decision to use Diebold as our primary supplier for security products.”

 “As with any transition from a traditional supplier to a new one, there were some issues to deal with, but Diebold is extremely responsive and continues to provide consistently excellent customer service.” Extending the System Confident of continued support for the Pacom solution, Fulton Financial is looking ahead to further expanding their system. All of their locations, including few companies both physical and security products on a national basis”.

Extending the System 
Confident of continued support for the Pacom solution, Fulton Financial is looking ahead to further expanding their system. All of their locations, including affiliates in four states, are connected via the corporation’s Wide Area Network (WAN). With their wireless network in place, and the expandability of the Pacom system, the company has immediate plans to add approximately 30 affiliate branches. Other affiliates also will be offered the opportunity to take advantage of the corporation’s centralized alarm monitoring. “The first affiliates to be added to our Pacom system are fairly close to our monitoring location, but with our WAN in place, distance really isn’t an issue,” explains Good. “The system has the capacity and the capability to handle every branch and location in our entire corporation.” 

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