Critical Infrastructure Home

SERVICE AND SUPPORT
Always There.  Always Ready.
Diebold Security's commitment to total system integration means that many of the problems our clients experience are easily resolved by remote access to the system via a secure VPN. 

One call to your support number and you are on your way to diagnosing and, in some cases, fixing your problem without a visit from a technician, saving you time and money.

We operate a 24-hour, 365-day, call center facility to provide our customers with peace of mind that in the event of a problem, they are only a phone call away from qualified assistance.

Service Packages
Our goal is to provide you with a maintenance and support plan that’s customized to meet your needs.  Diebold Security offers several value-added features that can be tailored to provide the precise level of service you require, including:

• Response time guarantee

• Online dispatch and event progress tracking

• Service satisfaction guarantee

• Service value performance reports

• Better system performance and uptime