Security Update - Reverse PIN Hoax

Recently, Diebold has received numerous requests for information regarding the ability for an ATM customer to enter a PIN in reverse during a hold-up to summon police. Diebold is aware that the technology does exist which would allow ATM users to contact police in an emergency by punching in their PIN (personal identification number) in reverse, but to Diebold’s knowledge this technology has not yet been implemented anywhere in the United States. This technology is managed by the host and is not controlled within the Encrypted PIN pad of the ATM.

 
False information has been circulated through an email claiming that ATM’s have this functionality. According to a story published in the St. Louis Post-Dispatch last year, bankers are opposed to the reverse-PIN system because of safety concerns. They worry that ATM users might hesitate or fumble while trying to enter their PINs backwards under duress, possibly increasing the chances of violence.

In spite of the preceding position on the topic in general, Diebold stands ready to support the needs of our customers if they choose (or are mandated) to implement such emergency alert systems. Diebold has been in the security business for over 146 years with experience in securing the assets of financial institutions around the world. Diebold recommends that all consumers exercise due caution and be aware of their surroundings when using automated teller machines and follow the recommended safety guidelines posted on our Consumer Safety Website www.atmconsumersafety.com.