AmeriCU CREDIT UNION: BRANCH TRANSFORMATION

AmeriCU CREDIT UNION: BRANCH TRANSFORMATION

Find out how migrating transactions to in-branch kiosks actually enabled stronger member relationships.

Collaboration from the outset led to a successful end-to-end solution set that continues to provide a positive ROI.

AmeriCU first introduced BIG BLUE Kiosks in 2007, as part of an innovative, forward-thinking strategy to offer member-centric self-service options. Building on a partnership that spans more than a decade, AmeriCU collaborated with Diebold in 2013 to unveil the second generation of BIG BLUE kiosks, featuring advanced transaction capabilities and 24/7 access.

Migrating people to BIG BLUE meant members in the teller line had more time to talk to our specialists,” says Dyana Herrig O’Neill, AVP, Financial Center Services at AmeriCU.

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